Return & Refund Policy

You have 30 days from the date of delivery to request a return.
Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds: Once your return is received and inspected, we’ll notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges: Only defective or damaged items may be exchanged for the same product.

To start a return, email help@fortaloffer.shop